Return Policy

Fragrance is personal. If something is not right, we will make it right.

The 30-day window

You may return any unopened product within 30 days of delivery for a refund to your original payment method. Products must be in their original packaging with seals intact.

Opened products

For hygiene and safety reasons we cannot resell opened candles or diffusers. If an opened product is faulty — a wick that will not stay lit, a cracked vessel, a leaking bottle — contact us and we will replace it or refund it. This is not affected by the 30-day window.

How to start a return

1. Email contact@potil.shop with your order number and what you would like to return.
2. We reply within one business day with a prepaid return label.
3. Drop the parcel off with the carrier named on the label.

Refunds

Refunds are processed within 5–7 business days of the return arriving at our studio. Your bank may take a few additional days to show the credit. Original shipping charges are refunded only when the return is the result of our error.

Exchanges

We are happy to exchange an unopened product for a different scent or size. Any price difference is charged or refunded at the time of the exchange.

Non-returnable

• Gift cards
• Final-sale items marked as such at checkout
• Products returned more than 30 days after delivery

Questions

contact@potil.shop · +1 (302) 555-0187 · POTIL LLC