Privacy Policy

POTIL LLC ("POTIL", "we", "us") respects your privacy. This policy explains what information we collect when you visit potil.com, why we collect it, and the choices you have.

Information we collect

• Information you give us: name, email address, shipping and billing address, phone number and order details when you place an order or contact customer care.
• Payment information: card details are entered into and processed by our payment processor. POTIL never stores full card numbers.
• Automatically collected information: IP address, browser type, device type, referring page and pages viewed, collected through cookies and similar technologies.

How we use information

• To process, pack, ship and support your orders.
• To send order confirmations and shipping notifications.
• To send marketing emails, only where you have opted in.
• To detect and prevent fraud, and to meet legal obligations.
• To measure and improve how the store performs.

Sharing

We share information only with service providers who need it to do their work for us — payment processing, shipping carriers, email delivery and analytics — and only for that purpose. We do not sell your personal information.

Cookies

We use essential cookies to keep the cart and checkout working, plus optional analytics and marketing cookies. You can accept or decline optional cookies in the banner shown on your first visit, and change your mind at any time by clearing site data. See our Cookie Policy for details.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to opt out of the sale or sharing of personal information, and to object to certain processing. California residents have these rights under the CCPA/CPRA; residents of the EEA and UK have them under the GDPR. We will not discriminate against you for exercising them.

To make a request, email contact@potil.shop with the subject line "Privacy Request". We respond within 30 days and may need to verify your identity first.

Retention

We keep order records for as long as required for tax and accounting purposes, and marketing contact data until you unsubscribe.

Children

Our store is not directed to children under 13 and we do not knowingly collect their information.

Contact

Data protection contact: contact@potil.shop
POTIL LLC
+1 (302) 555-0187